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Important Notice Regarding Warranty Contact Information** Please note that our Warranty division does not have a direct phone number for incoming calls. Due to receiving a high volume of calls that do not pertain to warranties, we have implemented a streamlined system for contacting Warranty services. To reach our Warranty team, please send an email to warranty@fraserengines.com requesting a call back. This email-based system has proven to be efficient and effective in addressing warranty-related inquiries. We kindly ask for your understanding as Fraser Engines receives approximately 3000 calls per day. By utilizing the provided email, we assure you that your warranty needs will be handled promptly and professionally. We value your time and aim to provide you with the respect and service you deserve. Please remember that submitting a warranty claim is an important process, and we are committed to assisting you every step of the way. Thank you for your cooperation and patience.
Understanding Our Warranty Response Time
We understand that your time is valuable, and we appreciate your patience. Typically, it takes between 12 to 24 hours for one of our dedicated warranty technicians to reach out to you. While we strive to respond as quickly as possible, this timeframe allows us to thoroughly prepare to address your concerns effectively.
We realize that waiting can be inconvenient, and we apologize for any delays. Rest assured, our team is committed to providing you with the best service.
Following our established protocol is crucial for ensuring you receive the most efficient and effective service. This process is designed to understand your specific needs and provide tailored solutions.
Your trust in our products and services is greatly valued. We’re here to support you every step of the way.