Fraser Engine Rebuilders, Inc.
(800) 731-3177
SALES@FRASERENGINES.COM
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IMPORTANT CONTACT INFORMATION STARTING 06/19/2024

Important Notice Regarding Warranty Contact Information** Please note that our Warranty division does not have a direct phone number for incoming calls. Due to receiving a high volume of calls that do not pertain to warranties, we have implemented a streamlined system for contacting Warranty services. To reach our Warranty team, please send an email to warranty@fraserengines.com requesting a call back. This email-based system has proven to be efficient and effective in addressing warranty-related inquiries. We kindly ask for your understanding as Fraser Engines receives approximately 3000 calls per day. By utilizing the provided email, we assure you that your warranty needs will be handled promptly and professionally. We value your time and aim to provide you with the respect and service you deserve. Please remember that submitting a warranty claim is an important process, and we are committed to assisting you every step of the way. Thank you for your cooperation and patience.

Your Satisfaction is Our Priority

Understanding Our Warranty Response Time

We understand that your time is valuable, and we appreciate your patience. Typically, it takes between 12 to 48 hours for one of our dedicated warranty technicians to reach out to you. While we strive to respond as quickly as possible, this timeframe allows us to thoroughly prepare to address your concerns effectively.

We Apologize for Any Inconvenience

We realize that waiting can be inconvenient, and we apologize for any delays. Rest assured, our team is committed to providing you with the best service.

Adhering to Our Protocol Ensures Excellence

Following our established protocol is crucial for ensuring you receive the most efficient and effective service. This process is designed to understand your specific needs and provide tailored solutions.

Thank You for Choosing Fraser Engines

Your trust in our products and services is greatly valued. We’re here to support you every step of the way.

Warranty Claim Process at Fraser Engines & Transmissions

We regret the inconvenience you are facing with your product. Our team is dedicated to ensuring a smooth and prompt resolution to get you back on the road as quickly as possible. Follow the steps below to navigate through our warranty claim process:

Step 1: Claim Initiation

  • Submit Your Information: Provide all the required details through our claim submission form.
  • Confirmation Email: After submitting your claim, you will receive an email confirming that we have received your claim and are processing it.

Step 2: Claim Processing

  • Claim Number Generation: Once your claim number is generated, our technical expert will contact your mechanic
  • Technical Assessment: Our team will coordinate with your mechanic for a thorough diagnostic test. Any tests requested by our technician are covered under the warranty terms purchased.

Important Note(If Applicable)

  • The vehicle must remain at the repair facility throughout the entire claim process. No exceptions.

Step 3: Resolution and Reimbursement

  • Diagnosis and Solution: Depending on the diagnosis, we will either send replacement parts, authorize local part purchases, or dispatch a replacement unit.
  • Defective Units Must be returned to maintain warranty coverage/labor payout.
  • Field Repairs: Our technicians will notify you if parts need to be returned. 
  • Repair Order: Labor Bill (Repair Order) will need to be submitted via email or through our site for reimbursement on an authorized repair job. The repair order must include the following items: Claim #, Mileage, Vin #
  • Labor/Part Credit: Claims will be sent to processing once all requested information/items have been received. Credit Card Payment can be made directly to shop OR a certified check sent to either party.

Additional Information:

  • Fraser Engines must be contacted prior to any repairs being made on the product. Unauthorized repairs will not be reimbursed & could result in loss of warranty coverage.
  • Installation Compliance: Proper installation instructions must be followed. Non-compliance or failure to purchase the No Fault Warranty may result in voiding the claim and labor reimbursement.

Warranty Support Hours

  • Monday to Friday: 9 AM – 6 PM
  • Closed on Saturdays and Sundays

At Fraser Engines & Transmissions, we are committed to delivering exceptional service and support throughout your warranty claim process. Should you have any questions or need further assistance, please don’t hesitate to contact us.