Thank you for taking the time to submit your Fraser Warranty Claim Request. We appreciate your efforts in ensuring that your products are protected against defects and damage. We will review your claim request and determine if it meets the criteria for coverage under our warranty policy. A member of our warranty division will contact you soon.
REPLACEMENT UNITS/PART RETURNS Once we diagnose the vehicle, we will either send out parts, authorize the purchase of parts locally, or send out a replacement unit.
ALL DEFECTIVE PARTS MUST BE RETURNED.
WE CANNOT ISSUE ANY LABOR REIMBURSEMENT WITHOUT THE DEFECT UNIT OR PARTS RETURNED.
NOTE: EVEN IF YOU PURCHASE PARTS LOCALLY, THE DEFECTIVE PARTS STILL NEED TO BE RETURNED*
We will send you a call tag via email or fax to return any defective parts.
Once the defective parts are returned/checked in, we can issue labor reimbursement to the repair center directly or the vehicle owner. We issue payment via card or certified check.
IF DEFECTIVE PARTS AREN’T RETURNED OR WE DO NOT RECEIVED REQUESTED INFO/PHOTOS/VIDEOS THERE WOULD BE NO LABOR REIMBURSEMENT.
If proper instructions were not followed for installation, that could void the claim. (NO LABOR REIMBURSEMENT)
NOTE: IF YOU DID NOT PURCHASE THE NO FAULT WARRANTY, ALL LABOR IS PENDING INSPECTION OF THE DEFECTIVE PRODUCT
If you already have a claim in process, please enter your CLAIM NUMBER in the form so we can assist you more thoroughly.
Please be sure to fill in this WARRANTY CLAIM FORM completely. All items marked with an asterisk (*) are required to be filled in. Registrant will be sent a copy of the this claim request to the email address provided in this claim request form.
Thank you for trusting Fraser Engine Rebuilders, Inc. with your automotive product and warranty needs.