We apologize that you are experiencing an issue with your product. We will try our best to get you back on the road in a timely manner.
Please submit all requested information. We will send you an email once we open your claim.
BEGINNING OF CLAIM
Once the claim # is generated, a tech will reach out to your mechanic. We will provide you with an update once our tech team makes contact with your shop.
Important: THE VEHICLE MUST STAY THERE THROUGH THE WHOLE CLAIM, NO EXCEPTIONS. Diag testing would take place at this point; any test our technician requests is covered per warranty terms purchased.
REPLACEMENT UNITS/PART RETURNS
Once we diagnose the vehicle, we will either send out parts, authorize the purchase of parts locally, or send out a replacement unit.
ALL DEFECTIVE PARTS MUST BE RETURNED.
WE CANNOT ISSUE ANY LABOR REIMBURSEMENT WITHOUT THE DEFECT UNIT OR PARTS RETURNED.
NOTE: EVEN IF YOU PURCHASE PARTS LOCALLY, THE DEFECTIVE PARTS STILL NEED TO BE RETURNED*
We will send you a call tag via email or fax to return any defective parts.
Once the defective parts are returned/checked in, we can issue labor reimbursement to the repair center directly or the vehicle owner. We issue payment via card or certified check.
IF DEFECTIVE PARTS AREN’T RETURNED OR WE DO NOT RECEIVE REQUESTED INFO/PHOTOS/VIDEOS THERE WOULD BE NO LABOR REIMBURSEMENT.
If proper instructions were not followed for installation, that could void the claim. (NO LABOR REIMBURSEMENT)
NOTE: IF YOU DID NOT PURCHASE THE NO FAULT WARRANTY, ALL LABOR IS PENDING INSPECTION OF THE DEFECTIVE PRODUCT.
PLEASE NOTE! NOT EVERY UNIT IS WARRANTIED EQUALLY. DEPENDING ON WHAT ENGINE OR TRANSMISSION YOU BUY, LABOR CLAIM PAYOUTS WILL VARY UPON INVESTIGATION. DIY (DO IT YOURSELF) INSTALLS & UNITS INSTALLED AT A RESIDENTIAL ADDRESS WILL NOT RECIEVE ANY LABOR REIMBURSEMENT