Fraser Engines sells to the public & commercial auto shops! Phone Hours: Mon-Fri 8AM-5PM EST. Online ordering & Texting support open 24-7!
Please select the option that best matches your needs. After you submit the brief form, a Fraser Customer Service representative will reach out, and we’ll continue the conversation via email. To maintain accurate records and resolve issues efficiently, Customer Service communicates by email only and does not have a direct phone line. If a call is needed, a representative will contact you. Our team monitors the inbox continuously and will respond promptly.
Odometer / Mileage Disclaimer
Accurate odometer documentation is required to initiate any warranty claim. In order to properly validate coverage and determine eligibility, Fraser Engines & Transmissions must have a clear and verifiable record of the vehicle’s current mileage at the time the issue is reported. This ensures compliance with warranty terms and helps prevent delays in processing your claim. Customers may be asked to provide supporting documentation such as a photo of the odometer, service records, or a repair facility invoice reflecting the current mileage. Failure to provide accurate and consistent mileage information may result in delays or denial of the claim, as mileage is a critical component in verifying warranty status and usage conditions.
Important Notice Regarding Warranty Contact Information** Please note that our Warranty division does not have a direct phone number for incoming calls. Due to receiving a high volume of calls that do not pertain to warranties, we have implemented a streamlined system for contacting Warranty services. To reach our Warranty team, please send an email to warranty@fraserengines.com requesting a call back. This email-based system has proven to be efficient and effective in addressing warranty-related inquiries. We kindly ask for your understanding as Fraser Engines receives approximately 3000 calls per day. By utilizing the provided email, we assure you that your warranty needs will be handled promptly and professionally. We value your time and aim to provide you with the respect and service you deserve. Please remember that submitting a warranty claim is an important process, and we are committed to assisting you every step of the way. Thank you for your cooperation and patience.
Sales Tax Disclaimer – Warranty Claims
Under applicable federal and state tax laws, Fraser Engines does not reimburse or refund sales tax on any warranty-related claim, including but not limited to parts, labor, replacement components, or associated charges. Sales tax is assessed and collected at the time of the original purchase and is remitted directly to the appropriate taxing authorities. As such, sales tax amounts are non-refundable and non-reimbursable by Fraser Engines under any warranty coverage, including standard and No-Fault warranty claims.