Customer Service Center

Please select the option that best matches your needs. After you submit the brief form, a Fraser Customer Service representative will reach out, and we’ll continue the conversation via email. To maintain accurate records and resolve issues efficiently, Customer Service communicates by email only and does not have a direct phone line. If a call is needed, a representative will contact you. Our team monitors the inbox continuously and will respond promptly.

Important: The customer service department DOES NOT have a direct phone line. All communication is handled promptly via email.

Defective Units / Extra Units: No payments will be processed or approved until the returned merchandise has been received and inspected at a Fraser Engines warehouse.

Important Notice Regarding Warranty Contact Information** Please note that our Warranty division does not have a direct phone number for incoming calls. Due to receiving a high volume of calls that do not pertain to warranties, we have implemented a streamlined system for contacting Warranty services. To reach our Warranty team, please send an email to warranty@fraserengines.com requesting a call back. This email-based system has proven to be efficient and effective in addressing warranty-related inquiries. We kindly ask for your understanding as Fraser Engines receives approximately 3000 calls per day. By utilizing the provided email, we assure you that your warranty needs will be handled promptly and professionally. We value your time and aim to provide you with the respect and service you deserve. Please remember that submitting a warranty claim is an important process, and we are committed to assisting you every step of the way. Thank you for your cooperation and patience.