Fraser Customer Support
We apologize for any issues you are experiencing with your recent purchase. To expedite the resolution process, please provide all the necessary information regarding your concern. We will follow up if any details are missing. Below are the instructions for your reference. Should you find any items missing, please contact us before making any purchases.
Requirements
Damaged Unit:
-Refused or Signed For
-Description of Damages
-Photos of Damage
-Photos of Crate/Tote
Gasket/Part Damage:
-Photo of Damaged Item
Wrong Unit:
-Description of What’s Wrong/Different
-Photos of Differences
-Photo of Serial # on Engine
-Photo of Serial # on Crate/Tote
Wrong Part:
-Description of What’s Wrong/Different
-Please Provide Part # Received
-Photo of Wrong Part
-Photo of Part #