1. Orders and Acceptance
1.1 All orders are subject to acceptance by Fraser. An order is accepted only when Fraser issues an invoice or order confirmation. Fraser may decline, cancel or limit any order for any lawful reason, including product availability, pricing error, fitment concerns, credit or payment issues, or suspected fraud.
1.2 Product photographs, descriptions, specifications, stock counts and prices on Fraser’s website, product pages, catalogs, quotes and advertisements are provided for information and may change without notice. Product images are representative; the “gold” finish shown on product images is for emphasis only and units ship in their natural machined finish. The Fraser invoice controls the product, build level, included components, price and terms of your purchase.
1.3 Included components are only those expressly listed on the Fraser invoice for the option purchased. Gasket sets, oil pans, covers, tinware, sensors, injectors, turbochargers, fuel and ignition components, accessories, fluids and any other item not listed are not included and, where required, must be transferred from the Customer’s original unit or purchased separately. Red-tag and crate-tag notices supplied with the unit form part of these terms.
2. Fitment Verification and Customer Responsibility
2.1 Fraser verifies fitment on the basis of the vehicle’s complete 17-digit Vehicle Identification Number (“VIN”) and the information supplied by the Customer. The Customer is solely responsible for the accuracy and completeness of the VIN, year, make, model, engine or transmission code, drivetrain, emissions package and all other information provided.
2.2 Before removing or transferring any components, and before installation, the Customer or the Customer’s installer must compare the replacement unit with the original unit. Any discrepancy must be reported to Fraser before installation begins. Fraser is not responsible for fitment issues discovered after installation has begun, or resulting from inaccurate information, undisclosed vehicle modifications, or production changes not identifiable from the VIN.
2.3 Where a unit is sold for a specific configuration (for example, 2-bolt vs. 4-bolt main, 2V vs. 3V, AFM/DOD/MDS vs. delete, hybrid or industrial applications), the Customer is responsible for confirming that the configuration purchased is correct for the vehicle and its intended use.
3. Pricing and Payment
3.1 Prices are stated in U.S. dollars and are exclusive of applicable sales tax, residential or liftgate delivery, expedited freight, optional warranty upgrades and add-on products unless the invoice states otherwise. Quoted pricing is honored for the period stated on the quote; inventory and pricing may change thereafter.
3.2 Payment in full is due before the unit ships unless Fraser has approved financing or credit terms in writing. Fraser accepts major credit and debit cards, PayPal, e-check (with telephone verification), ACH and wire transfer, paper check and money order (which must clear before shipment), and, for Michigan pickup customers, cash. Financing is offered through third-party providers and Fraser’s Pay Plan, subject to the provider’s approval and terms.
3.3 Orders placed by telephone or mail (“MOTO”) are subject to the MOTO processing fee stated on the invoice; orders completed through Fraser’s online checkout are not. By providing a payment card, the Customer authorizes Fraser to charge the purchase price, applicable taxes, freight, any core deposit or unreturned-core charge, and any other amount that becomes due under these terms.
3.4 The Customer agrees not to dispute or charge back a legitimate charge with the card issuer without first contacting Fraser to resolve the matter. Amounts not paid when due accrue interest at 1.5% per month (or the maximum rate permitted by law, if lower), and the Customer is responsible for Fraser’s reasonable collection costs and attorneys’ fees.
3.5 Wholesale, fleet and installer pricing is available only to approved accounts in good standing with a valid resale certificate or tax ID on file and is subject to the terms of the Fraser wholesale program.
4. Shipping, Delivery and Risk of Loss
4.1 Fraser ships to the contiguous United States. Standard freight and core pickup are provided at no charge to a commercial address (a repair facility, business or freight terminal with the ability to receive a palletized shipment) in the continental U.S. on qualifying units. Residential delivery, liftgate service, expedited shipping, re-delivery, storage, and shipments outside the continental U.S. are additional charges quoted on the invoice.
4.2 Delivery estimates are estimates only. In-stock units generally ship within a few business days; built-to-order and specialty units ship in the lead time stated on the invoice. Fraser is not liable for delays caused by carriers, weather, core or parts availability, or other events beyond its reasonable control, and delay does not entitle the Customer to cancel, refuse delivery or recover any damages.
4.3 Risk of loss passes to the Customer upon delivery to the carrier. The Customer or the Customer’s receiving party must inspect the shipment before signing the carrier’s delivery receipt and must note any visible damage, shortage or crate damage on the receipt. Concealed damage must be reported to Fraser within two (2) business days of delivery with photographs. Fraser cannot pursue a carrier claim, and the Customer is responsible for the loss, where damage is not noted on the delivery receipt or reported within this period.
4.4 The Customer is responsible for providing accurate delivery information and for having personnel and equipment available to receive the shipment. Charges resulting from an incorrect address, an inaccessible location, a missed delivery appointment, or refusal of a conforming shipment are the Customer’s responsibility.
4.5 Local pickup is available only where the unit is physically located at a Fraser facility and only by prior arrangement. Flat-rate freight is built into Fraser pricing; pickup does not reduce the purchase price.
5. Core Policy
5.1 Every remanufactured unit is sold on an exchange basis. The Customer’s original engine, transmission, transfer case or differential (the “core”) must be returned to Fraser. Cores are the raw material of remanufacturing; Fraser’s core policy is what allows it to offer competitive pricing and a multi-year warranty.
5.2 Most units ship with no upfront core charge. Where a refundable core deposit applies, it is shown as a separate line on the invoice and is refunded automatically after the core is received and inspected. Where no upfront deposit was collected, the Customer authorizes Fraser to charge the core value stated on the invoice to the Customer’s payment method if the core is not returned in accordance with this Section.
5.3 The core must be (a) the same type and application as the unit purchased, (b) complete and fully assembled with no missing hard parts, (c) drained of fluids, (d) free of cracks, holes, fire, freeze or flood damage, and disassembly beyond the removal of accessories, and (e) returned in the crate and packaging in which the replacement unit was delivered, secured for freight. Cores that do not meet these requirements may be rejected or subject to a reduced credit at Fraser’s discretion.
5.4 The core must be ready for pickup within thirty (30) days after delivery of the replacement unit. Fraser arranges pickup from a commercial address in the continental U.S. at no charge; pickup from a residential address, or a second pickup attempt made necessary by the Customer, is at the Customer’s expense. The Customer must schedule pickup through Fraser’s core-return request form or by phone.
5.5 A Customer who cannot return a core may request a core waiver, which is subject to Fraser’s approval and to the Core Waiver, Assumption of Liability, Indemnification, Payment Authorization and Exclusive Venue Agreement. Wholesale accounts receive the core-waiver period stated in the wholesale program terms.
6. Cancellations, Returns and Exchanges
6.1 An order may be cancelled without charge only if Fraser receives a written cancellation request before the unit has been pulled for shipment or, for a built-to-order unit, before production has begun. Cancellation requests must be submitted through Fraser’s order-cancellation form or in writing to Fraser Sales.
6.2 Orders cancelled after a unit has shipped, and units returned for reasons other than a Fraser error, are subject to a restocking fee of 20% of the purchase price plus all outbound and return freight, and must be returned uninstalled, undamaged, in the original crate, within fourteen (14) days of delivery and with Fraser’s prior written return authorization. Units that have been installed, run, modified, disassembled or damaged are not returnable.
6.3 Built-to-order, specialty, performance, delete-configuration and special-application units are non-cancellable and non-returnable once production has begun.
6.4 If Fraser ships an incorrect unit due to Fraser’s error, Fraser will, at its option, exchange the unit or issue a refund upon return of the unit uninstalled and undamaged, at Fraser’s expense for standard freight. Fraser’s liability for an incorrect shipment is limited to such exchange or refund. Requests to swap a unit for a different configuration must be submitted through Fraser’s engine-swap request form and are subject to approval, price difference and freight.
6.5 Optional No-Fault Warranty Upgrades are refundable only if cancelled in writing within seven (7) days of the invoice date and before installation. Premium Installation Kits and Break-In Oil are non-returnable once opened.
7. Installation, Break-In and Maintenance
7.1 Fraser recommends installation by a licensed, insured commercial repair facility. Labor reimbursement under any Fraser warranty is available only where the unit was installed by such a facility; self-installed units are covered for parts only.
7.2 The Customer is responsible for ensuring that the original cause of the prior unit’s failure is identified and corrected before or at installation, including cleaning or replacing contaminated intake, oil-cooler and turbocharger components; flushing the cooling system and replacing the thermostat and restricted components; and verifying injectors, ignition, sensors, wiring and calibration. Failure to do so may void the warranty.
7.3 The unit must be installed, primed, filled, broken in and maintained strictly in accordance with the instructions, crate tags, red tags and technical bulletins supplied by Fraser and the vehicle manufacturer’s published procedures. The Customer must keep dated, itemized maintenance records for the life of the warranty.
7.4 DOD / AFM / MDS-delete and other special-configuration units require vehicle-specific programming with a customer-supplied tuner or calibration device. Fraser does not supply, sell, program, support or warrant tuners or third-party tuning devices, and any failure, drivability issue or damage related to programming is the Customer’s responsibility. Delete configurations are intended for off-road, racing or non-emissions-controlled use where permitted by law and may not be legal for use on pollution-controlled vehicles in California or other jurisdictions. The Customer is solely responsible for verifying and complying with all federal, state and local emissions requirements before purchase, installation or use.
8. Warranty
8.1 Each unit is covered only by the written limited warranty supplied with it and identified on the invoice (for example, the 3-Year / Unlimited-Mile Standard Limited Warranty, the 5-Year / Unlimited-Mile Fraser Advantage™ warranty, and any No-Fault Limited Warranty purchased or included). The written warranty, not website copy, sales material or oral statements, governs coverage, exclusions, conditions, claim procedures and labor reimbursement.
8.2 Warranty registration is required. The Customer must register the unit with Fraser within thirty (30) days of installation. Unregistered units are not eligible for warranty coverage.
8.3 The Customer must contact the Fraser Warranty Department and obtain written authorization before any diagnosis beyond basic inspection, teardown, repair, replacement or removal of a unit. Unauthorized work is not reimbursable and may void coverage. Warranty claims are handled directly by Fraser; labor, where covered, is reimbursed at published Mitchell or ALLDATA guide time at the rate stated in the applicable warranty.
8.4 Warranty coverage does not extend to transferred, reused, third-party or Customer-supplied components, to consequential damage to the vehicle, or to any unit that has been modified, raced, overheated, run low on lubricant, contaminated, improperly installed, or operated after a warning of malfunction, except to the extent a purchased No-Fault Limited Warranty expressly provides otherwise.
9. Disclaimer and Limitation of Liability
9.1 EXCEPT FOR THE WRITTEN LIMITED WARRANTY SUPPLIED WITH THE UNIT, FRASER MAKES NO WARRANTY, EXPRESS OR IMPLIED, AND DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMITTED BY LAW. ANY IMPLIED WARRANTY THAT CANNOT BE DISCLAIMED IS LIMITED IN DURATION TO THE TERM OF THE WRITTEN LIMITED WARRANTY.
9.2 IN NO EVENT SHALL FRASER BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF USE, DOWNTIME, LOST PROFITS OR WAGES, TOWING, STORAGE, RENTAL, LODGING, INSTALLATION OR REMOVAL LABOR NOT EXPRESSLY COVERED BY THE WRITTEN WARRANTY, OR DAMAGE TO THE VEHICLE OR OTHER PROPERTY, ARISING OUT OF THE SALE, INSTALLATION OR USE OF ANY PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FRASER’S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.
9.3 Some states do not allow the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above limitations may not apply to you. These terms give you specific legal rights, and you may also have other rights that vary from state to state.
9.4 The Customer shall indemnify and hold Fraser harmless from any claim, loss or expense (including attorneys’ fees) arising out of the installation, use, modification, programming or operation of any product by the Customer, the Customer’s installer, or any third party, or out of any inaccurate information supplied by the Customer.
10. Governing Law and Venue
10.1 These terms and any dispute arising out of or relating to any purchase from Fraser are governed by the laws of the State of Michigan, without regard to conflict-of-laws principles.
10.2 The Customer agrees that any legal action arising out of or relating to a purchase from Fraser shall be brought exclusively in the state courts sitting in Macomb County, Michigan, or the United States District Court for the Eastern District of Michigan, and consents to the personal jurisdiction of those courts. To the fullest extent permitted by law, the Customer and Fraser each waive trial by jury, and the Customer agrees to bring any claim in an individual capacity only and not as part of any class or representative proceeding. Any claim must be brought within one (1) year after it accrues.
10.3 In any action in which Fraser is the prevailing party, Fraser is entitled to recover its reasonable attorneys’ fees and costs.
11. General
11.1 These terms, the Fraser invoice, the written warranty and the documents referenced above constitute the entire agreement between the Customer and Fraser and supersede all prior quotes, negotiations, representations and communications. If any provision is held unenforceable, the remainder shall continue in full force. Fraser’s failure to enforce any provision is not a waiver. Fraser may revise these terms for future orders; the terms in effect on the invoice date govern each purchase.
11.2 The Customer consents to receive order, shipping, core, warranty and account communications from Fraser by email, text message and telephone at the contact information provided, and agrees that electronic records and signatures are binding.
11.3 Fraser Engine Rebuilders, Inc. d/b/a Fraser Engines & Transmissions · Sales & Warranty: 800-731-3177 (Mon–Fri 8AM–5PM EST) · sales@fraserengines.com · fraserengineco.com
By submitting this order you confirm that you have read, understood and agree to the Fraser Engines & Transmissions Purchase Terms Agreement above, including the fitment, payment, shipping, core, cancellation, warranty-registration, limitation-of-liability and Michigan venue provisions.
