Terms And conditions
This Terms of Use Agreement ("Agreement") outlines the terms governing the contractual relationship between Fraser Engine Rebuilder, Inc., a Michigan corporation ("Company"), and you ("User"). By purchasing from the Company, the User ("Buyer") agrees to be legally bound by these terms. This Agreement applies to access and use of the Company’s website, www.FRASERENGINECO.COM ("Site").
Terms of Product Purchase
All transactions are subject to approval by the Buyer’s credit card company. Orders are irrevocable and cannot be canceled or returned, except where permitted by law. Defective products may be returned for repair or replacement. Delivery dates are estimates and subject to change. A signed acknowledgment is required before processing the order.
Payment Methods
- Credit/Debit Cards: Refunds for canceled orders may take up to five business days to appear on the Buyer’s statement.
- Electronic Checks: Products purchased via electronic check will not be shipped until the check clears.
Buyer's Inspection
The Buyer must inspect products upon delivery for damages or missing items in the presence of the carrier. Any discrepancies must be noted on the bill of lading, signed by the carrier, and a copy obtained.
Legal Jurisdiction
Any legal disputes related to this Agreement must be filed in a court within the State of Michigan. The Buyer agrees to Michigan jurisdiction and is responsible for the Company’s legal costs if enforcement is required.
Warranty and Returns
- Mis-ordered or misdiagnosed parts are subject to a 25% restocking fee plus freight costs.
- Towing, shipping, transportation, and car rental costs are not covered.
- Delivery time is typically 7-14 working days.
- Installers must verify the correct size and application before installation.
Core Returns
Cores must be returned within 90 days from the purchase date. Failure to return within this period will result in a charge of the remaining core deposit, and any warranties will be void until the core is received.
Service and Relationship
The Company provides a platform for consumers to connect with auto part distributors but does not verify user statements or guarantee product performance. Transactions and communications between users are their sole responsibility.
Intellectual Property and Site Usage
The content on the Site is owned by the Company and protected by international copyright laws. Users are granted a limited license for personal use. Unauthorized use of content or trademarks is prohibited without Company consent.
Limitation of Liability & Disclaimer of Warranties
The Company is not liable for indirect or consequential damages. The Site is provided "as is" without warranties, express or implied. The Company does not guarantee error-free or uninterrupted access.
Modification and Force Majeure
The Company reserves the right to modify this Agreement at any time. Users continuing to use the Site after modifications accept the changes. The Company is not responsible for delays due to circumstances beyond its control.
General
This Agreement is governed by the laws of the State of Michigan. If any part is deemed unenforceable, the remainder remains in effect.
Cancellation and Refund Policy
- Standard Cancellations: Engine or transmission orders canceled before shipment incur a 10% cancellation fee.
- Post-Shipped Products: No refunds on orders canceled after shipment.
- Fraser Freeze Plan: Orders placed under this plan are non-refundable.
- Engine & Transmission Swaps: Orders for swaps are final and non-refundable.
• • Used Products: All used product sales are final and non-refundable.
1. Pre-Dispute Resolution Requirement
Customer agrees not to initiate any chargeback, credit card dispute, or bank transaction reversal related to a purchase from Fraser Engines without first submitting a written explanation of the issue to Fraser Engines and allowing Fraser Engines a reasonable opportunity (not less than 7 business days) to review and respond.
2. Notification Process
Written disputes must be submitted to:
Fraser Engines – Dispute Department
51446 Oro Rd
Shelby Charter Township, MI 48315
Email: support@fraserengineco.com
The written explanation must include the order number, a clear description of the issue, and any supporting documentation (e.g., diagnostics, installation notes).
3. Good Faith Cooperation
Customer agrees to act in good faith and work with Fraser Engines to resolve any concern. This includes providing all relevant documents or technical evaluations when applicable.
4. Chargeback Violation Clause
If a Customer initiates a chargeback or reversal without following the process in this agreement:
- Fraser Engines may present this signed document and all records to the merchant processor or bank as evidence.
- The Customer may be held liable for any resulting costs, including but not limited to:
- Administrative and legal fees
- Shipping and restocking charges
- Labor or diagnostic costs related to the resolution
5. Binding Effect
This agreement shall apply to all current and future transactions between the Customer and Fraser Engines, unless revoked in writing by Fraser Engines.
6. No Waiver of Rights
This agreement does not waive any rights protected by law, but requires a good-faith attempt at resolution before escalating disputes through financial institutions or legal means.
