Order Cancellation & Refund Policy
1. Standard Cancellations
- Orders completed and submitted but canceled before shipment will incur a 10% cancellation fee.
- Orders processed but not submitted and canceled on the same day will incur a $250 administrative fee.
2. Post-Shipment Cancellations
- No refunds will be issued for orders canceled after shipment.
3. Fraser Buy-Back Program (Post-Delivery Option)
- In certain circumstances, orders that have been shipped and delivered may be eligible for our Buy-Back Program.
- Fraser may choose, at its discretion, to purchase the product back from the customer.
- Contact us directly to inquire about eligibility, terms, and conditions.
4. Fraser Freeze Plan
- Orders placed under the Fraser Freeze Plan are non-refundable.
5. Engine & Transmission Swaps
- All orders involving engine or transmission swaps are considered final sale and non-refundable.
6. Used Product Sales
- All sales of used engines or transmissions are final and non-refundable.
By using this site and placing an order with Fraser Engine Rebuilder, Inc., you agree to all terms outlined in this cancellation and refund policy.
